Qwest Ripoff

I had Qwest for my home phone serve and internet service and DirecTV for my television. In December 2009, I switch and bundled with Comcast saving me $40 per month. I called both DirecTV and Qwest to determine what equipment, if any, needed to be turned in. I was told that Qwest needed me to send in my OLD (9 years old) modem and power supply, but that they would send me the prepaid label. Once I got the prepaid label, I put the modem and power supply in a box and shipped it out UPS. Qwest said they never got the Modem and power supply and charged me $65.09. They asked me if I had the tracking number to track the shipment. Qwest is the one who paid for the shipment and should have the tracking number. They threatened to "ruin my credit" if I didn't pay. I spoke to several individuals trying to resolve it. I eventually spoke to "Misty", a supervisor, who told me I had to pay it or my credit would be affected. I ended up paying the bill, but it is in dispute. I will NEVER use Qwest again. I would advise anyone else to keep records of all transactions as Qwest are a bunch of crooks - BEWARE!